City of Joburg

Johannesburg City Parks and Zoo


Johannesburg Zoo


All queries should be channelled through the call centre, Joburg Connect, which can be contacted 24 hours, seven days a week, on 0860 56 28 74 or 011 375 5555 For each query, you will get a reference number. Make sure you keep this number so that you can follow up your query. Email: Facebook Youtube

The City of Joburg will embark on a massive infrastructure development programme that will transform the city spatially and economically in the next three years says the Executive Mayor Mpho Parks Tau.

The City of Joburg will embark on a massive infrastructure development programmeThe City of Joburg will embark on a massive infrastructure development programmeHE was addressing community members at the launch of the 2013/16 Integrated Development Plan and budget outreach process in Kliptown, Soweto on Tuesday, 09 April 2013. The IDP maps out immediate priorities and required actions for the next five years.

Executive Mayor Tau said an amount of R30,6 billion has been set aside to enable the realisation of this vision. "This will come to pass if the capital expenditure spend is in line with prudent ratios. The city's budgeting process is moving away from consumption to investment. The time has come for the city to start implementing the outcomes of the Joburg 2040 strategy", Tau said.

Service delivery excellence
Mayor Tau said the city is committed to excellent proactive delivery of services to all residents and creating an environment that is resilient, sustainable and liveable. "Service delivery must be executed in a customer-centric, transformative, sustainable and resilient manner ensuring an improvement in the quality of life of all the residents of the City".

He outlined the service delivery elements as:

  • Infrastructure development and management
  • ICT Infrastructure development and management
  • Human capital development and management
  • Financial resources
  • Result oriented management
  • Integrated, coordinated and outcome based operational planning and management
  • Sustainable human settlement and urban management

In pursuit of getting the basics right, Executive Mayor Tau said the city has put in place a number of structures that allow for efficient and effective service delivery. These include the steering and oversight structure (Joint Operations Committee), customer service charter and service level agreements, integrated ward based service delivery structure and a service delivery monitoring programme.

"The city is in the process of finalising a Service Delivery Charter which will detail clear and specific service standards and turn-around times for all municipal services", the Executive Mayor said.

Key priority areas
Executive Mayor Tau said the city has identified the following as the ten key priority areas in the 2013/16 IDP:

  • Financial sustainability and resilience: The intention is to ensure that finances are at all times sustained so that the city has the resilience to recover easily and immediately from unexpected, unfavourable occurrences that may have a severe impact on the city's operations
  • Agriculture and food security: The aim is to address poverty and income inequality by focussing on poor and vulnerable groups in society.
  • Sustainable human settlements: The key objective is to address spatial inequality and create the material conditions for economic growth with an emphasis on strengthening the inclusive nature of entrepreneurial, middle, working class and marginalised economic activity.
  • SMME and entrepreneurial support: The goal is to address poverty and facilitating interventions which will optimise the development of the entrepreneurial and middle classes.
  • Engaged active citizenry: The intention is to ensure that citizens of Johannesburg take an active role in the communities and participate as involved members of society.
  • Resource sustainability: Economic growth is inter-related with the demand for water, electricity, liquid fuel and mining. Managing limited natural resources as well as the consequences of using these natural resources is important.
  • Smart city: Building a smart city will result in economic development and job creation, providing a great place to live and work and using digital technologies for better connectivity and improved service delivery.
  • Investment attraction, retention and expansion: The aim is to recruit investment into the city and promoting Joburg as a world class business destination of choice.
  • Green economy: The goal is to create economic opportunities from more sustainable and green services such as producing bio-ethanol, manufacturing sola geysers and provision of public transport.
  • Safer cities: The intention is to create a safe and secure city that builds and empowers communities.

Regional IDP and Budget Outreach Process
The city will hold regional IDP engagements that will provide a platform for the residents to engage with the city's draft plans and budgets and to have a say in determining priorities within their own communities. Through this process, the City of Johannesburg is aiming to strengthen citizen participation and engagement in its decision-making process.

17 April 2013 Region B 08:30 – 14:00 Walter Sisulu Hall cnr Malibongwe Drive and Hans Schoeman Street, Randburg
20 April 2013 Region A 08:30 – 14:00 Midrand Primary School, 35 Poplar Street – Noordwyk, Midrand
20 April 2013 Region C 08:30 – 14:00 Roodepoort City Hall, Cnr Berlandina and Dieperink, Roodepoort
20 April 2013 Region E 08:30 – 14:00 Central Johannesburg College – Alexandra Campus, Cnr Canning and 9th Road
20 April 2013 Region G 08:30 – 14:00 Zakariya Park Community Hall, 27 Clove Drive, Zakariya Park
22 April 2013 Region F 08:30 – 14:00 Museum Africa, 121 Bree Street, Newtown
23 April 2013 Region D 08:30 – 14:00 Orlando Communal Hall, 129 Adam Street. Orlando East, Soweto