City of Joburg

Johannesburg City Parks and Zoo


Johannesburg Zoo


All queries should be channelled through the call centre, Joburg Connect, which can be contacted 24 hours, seven days a week, on 0860 56 28 74 or 011 375 5555 For each query, you will get a reference number. Make sure you keep this number so that you can follow up your query. Email: Facebook Youtube


Johannesburg City Parks and Zoo (JCPZ), the custodians of the zoo, parks, designated open spaces, nature reserves, street trees and cemeteries, have finalized its proactive seasonal plan in anticipation of the peak summer season to optimally deliver horticultural and conservation services in the City of Joburg(CoJ).

Proactive plans include weekly rostersof both internally-managed and contractor-servicedplans where a total of 52 contractors have been accredited and approved; additionally, JCPZ has put in place a 24-hour emergency team to respond to trees logged complaints during the inclement weather.

Residents are urged to maintain the grass verges adjacent to their homes as a collective effort to support the call to actionof the “A Re Sebetseng” volunteer programme aimed at retaining litter-free and well maintained, public spaces.

Focused weekly detailed horticultural and conservation plans together with the categorisedlist of facilitiescan be found on The organisation is committed to setting high standards of customer care whilst aiming for efficient delivery of core services whiles ensuring the attainment of targets outlined in the business plan and City of Johannesburg (CoJ) Service Delivery Agreement (SDA). Outlined below are the peak season plans for beginning November 2017 till end- March 2018:

Facility CategoryPeak Season
(October – December’17)
Peak Season
(January – March’18)
Flagship Parks 12 cycle 12 cycles
Develop Parks 3 cycle 3 cycle
Undeveloped Parks 1 cycle 1 cycle
Main Arterials 3 cycles 3 cycles
Landscaped Islands & Town Entrances 6 cycles 6 cycles
Maintenance of cemetery (Active) 6 cycles 6 cycles
Maintenance of cemetery (Passive) 3 cycles 3 cycles
Johannesburg Botanical Gardens 12 cycles 12 cycles
The Wilds 12 cycles 12 cycles
Flagship Nature Reserves 12 cycles 12 cycles
Ridges\Koppies 1 cycle 1 cycle
Flagship Bird Sanctuaries 3 cycles 3 cycles
Alien Vegetation 12.5 ha 12.5 ha
Wetlands Rehabilitation 2 wetlands 2 wetlands
Invasive Plants Control 1 area 1 area
Reed Control 1 area 1 area
Cleaning of river trails 60 ha 60 ha


A litter picking programmewill be rolled-out during the December 2017 public holidays focused only on flagship parks during the following dates:

  • 16th - 17th December 2017
  • 23rd – 26th December 2017
  • 31st December 2017
  • 1st January 2018

“Johannesburg City Parks and Zoo’s horticultural and conservation plans are tailored to effectively deliver on our mandate to provide proactive services in a hassle-free, cost effective and well-managed manner to restore pride and dignity in our City,” added the Acting Managing CirectorMs Bukelwa Njingolo.

JCPZ appeals to residents to centralize the registration of requests for services with the Joburg Connect Call Centre on 011 375-5555 by selecting option #0 and securing a reference number.

Working through the Joburg Connect Call Centre provides the residents with the assurance that their requests will be dealt with speedily and within thepre-scribed turnaround times.

Issued by

Ms Bukelwa Njingolo

Acting Managing Director

Johannesburg City Parks and Zoo

T: 011 712-6600


Media Enquiries

Jenny Moodley

Spokesperson: Johannesburg City Parks and Zoo

T: 011 712-6615/00

C: 082 8030 748/076 950 5151