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FAQ

Question:
What complaints ARE for JCP’s attention?Answer:

  • Public parks
  • Undeveloped parkland
  • River trails
  • Street trees
  • Public cemeteries
  • Nature reserves
  • Pavements

    • Question:
    What complaints ARE NOT for JCP´s attention?Answer:

  • The cutting of grass on tarred pavements, stormwater-catchment areas and municipal roads is the responsibility of Johannesburg Roads Agency.
  • The cutting of grass on provincial and national roads is the responsibility of Gautrans of the National Roads Agency.
  • Public sporting facilities fall under regional Johannesburg Sports Departments.
  • Private vacant stands are the responsibility of the landowner.
  • Abandoned private or business stands fall under regional environmental health departments.
  • Sub-stations or power stations fall under City Power or Eskom.
  • Vacant Eskom, Transnet or local council housing land falls under the relevant departments that own the land.

    		•

    Question:
    A tree on my pavement needs to be pruned/trimmed/cut/removed.Answer: Please call the central call center, Joburg Connect, on 375-5555 and press 0. For more details, click on call center.

    Question:
    Please plant a tree on my pavement.Answer: Please call the central call center, Joburg Connect, on 375-5555 and press 0. For more details, click on call center.

    Question:
    Please cut long grass on the pavement.Answer: Please call the central call center, Joburg Connect, on 375-5555 and press 0. For more details, click on call center.

    Question:
    An open space in my area needs to be cleaned/grass needs to be cut.Answer: Please call the central call center, Joburg Connect, on 375-5555 and press 0. For more details, click on call center.

    Question:
    A park in my suburb needs to be upgraded/maintained.Answer: Please call the central call center, Joburg Connect, on 375-5555 and press 0. For more details, click on call center.

    Question:
    A tree fell unto my car/house/boundary wall. I have reported the tree, and it was removed by JCP, but I want to claim for damages.Answer: Contact Joseph Makoro on 712-6600. He will explain the process and supply the necessary documentation.

    Question:
    While JCP employees were cutting grass on my pavement, a stone damaged my car/car window.Answer: Contact Joseph Makoro on 712-6600. He will explain the process and supply the necessary documentation.

    Question:
    I want to book one of JCP’s facilities for an event or function.Answer: Please contact Douglas Quick or Mimmi Maseko on 716-6600 or do it online under Facilities.

    Question:
    I want to develop or upgrade/ a park in partnership with JCP.Answer: Please contact the Marketing Department on (011) 712-6620.

    Question:
    I want to buy/lease an undeveloped park.Answer: Please contact the Johannesburg Property Company on (011) 339-2700.

    Question:
    What do I do about Alien Plants?Answer: Refer to Conservation Section

    Question:
    I want to compliment or thank JCP/ a JCP employee/ a team from JCP for work well done.Answer: Kindly write a detailed letter for the attention of the Manager: Client Services and fax it to (011) 339-2692, or email avanrensburg@jhbcityparks.com.

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