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About Johannesburg City Parks´ Customer Care Centre
Service delivery to all our customers in Johannesburg City Parks (JCP) is top priority. For this reason, a call centre has been established to ensure that all complaints and requests are dealt with efficiently and professionally, and that these are addressed promptly. JCP’s Customer Care Centre is linked to the City of Johannesburg’s Call Centre, Joburg Connect.
Joburg Connect provides 24-hours-a-day, 7-days-a-week, and 365-days-a-year service to residents of the City of Johannesburg. Residents only need to remember one telephone number - 011 375-5555 - and follow the easy steps.
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What complaints are for JCP’s attention?
Grass that needs to be cut on pavements and sidewalks.
All park-related problems: eg. illegal dumping in parks, squatters, vagrants, broken equipment and fences, long grass, lack of maintenance, or anything else that needs attention in a park.
Street tree problems: branches that need to be trimmed or pruned, branches overhanging streets, dead trees, trees about to fall into a street or property or anything else related to street trees.
Any problems in cemeteries, eg sunken graves, lack of maintenance, vandalism, long grass, etc.
Nature reserves and river trails: fire, grass-cutting requests, etc.
- About street trees: Johannesburg is one of the cities in the world with the largest number of street trees, (1,3 million), therefore many of our complaints and requests are about street trees.
Residents must remember that trees in private properties (residential or business) are not JCP’s responsibility. JCP only takes care of trees on pavements.
Street trees cannot just be removed at residents’ request until an investigation has been conducted. Trees play a vital role in the ecology. If a resident wants a tree removed, a request must be put in writing, setting out the exact location of the tree and reasons for the request. JCP will then investigate the matter and reply to the resident in writing. The removal of a tree may have financial implications for the resident.
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How to lodge a complaint for JCP’s attention?
1.Phone Joburg Connect at 011 375-5555. Press 4 for the first option and 2 for the second. (Alternatively, fax your complaint to 011 375-6555 or email to
2.The´>joburgconnect@joburg.org.za)
2.The operator will take down your details, including your name, street address, contact numbers and detailed description of your complaint. Please give as much information as possible. If the details are not sufficient, an operator from JCP will have to phone you back later to obtain further information, which may delay the process.
3.The operator will give you a reference number. Write it down and keep it handy for follow-up purposes.
Realistic timeframes for responses:-
For grass cutting requests: 2 weeks
Street tree requests: 3 weeks
Emergencies: within 24 hours
What to do if nothing has been done or if you are not satisfied with the way in which your complaint was dealt with?
If you have followed all the channels, but are still not satisfied with what has been done, please phone 011 712-6600 and ask for JCP’s Customer Care Centre. Alternatively, e-mail Carlo James at cjames@jhbcityparks.com or Rebecca Matsetela at rmatsetela@jhbcityparks.com.
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Customer Care